We have to approach price negotiations differently in each country because they have different rules and systems. However, we have our own simple rule - always consider those who are at the very beginning. We are not only concerned about a fair price for farmers, but also about a fair reward for collectors.

We always have 4 to 6 selected coffee blends and 10 to 16 single-origin coffees in our offer. Throughout the year, depending on the season and current harvests, we always offer you the coffees that are the freshest at that moment.

We offer organic coffees. Many of our coffees, although wild-grown, are not organically certified because obtaining it is financially unaffordable for farmers in some countries.

Three things are bad for coffee – heat, light and air. Therefore, store coffee in a dry and dark place, preferably in an opaque container, where it will be protected from sunlight.

Beans intended for filter coffee are best consumed between 3 and 21 days after roasting. Coffee for espresso is best consumed between 14 and 38 days after roasting. Once opened, store away from heat, light and air. For maximum freshness, we recommend consuming your coffee within seven days of opening.

To prepare filtered coffee, follow the rule of 60-70 g of coffee per liter of preferably filtered water.

To prepare espresso, we recommend a coffee to water ratio of 1:2.5, for example 18 g of coffee to 45 g of water.

Use 9 g of coffee for a single espresso and 18 g of coffee for a double espresso.

None of our coffees contain added ingredients or flavors. The flavor profile describes the aromas, flavors, sweetness, and acidity in the coffee that are naturally present. Coffee has different flavors due to different types and varieties of coffee, soil composition, or altitude. The way the coffee is processed after harvest also has a significant impact on the final flavor of the coffee.

Everyone enjoys coffee in their own way. Some like it with sugar, others with milk or a classic black one without anything.

That's why we're happy to help you find the one you like best, based on your preferences and coffee flavor profiles.

With direct trade coffee, we buy beans directly from farmers, not through suppliers. This allows us to offer you a higher quality product and limited edition coffees that would otherwise never reach the European market.

From our roastery, you can enjoy the most diverse cup that the world of fine coffees has to offer.

We will prepare and ship orders received by 2:00 PM the next business day.

Orders placed on Thursday after 2pm and Saturday before 4pm will be shipped on Monday. Orders placed after 4pm on Saturday will be shipped on Tuesday.

During summer holidays or public holidays, there may be exceptions and delivery times may vary.

Products that are not marked In stock are usually delivered within 5 days.

If you are interested in a wholesale order, please fill out the form HERE and our sales department will contact you.

You can pay for your order by card immediately after placing your order or use express payments with Apple Pay, Google Pay and Shop Pay. You can find all information about payment methods HERE

Yes, we send goods via courier services, the shipping price is governed by the valid price list of each specific company. To find out the price of an order for a specific country, select the relevant country in the menu bar in the first step of the order - the shipping cost will then be automatically displayed. It is not possible to send shipments abroad on delivery.

For more information, please see our delivery policy HERE

Unfortunately not. Your order is entered into our system almost immediately after you submit your order. Each order is individually roasted and ground based on your order details.

If you have not chosen a branch, you will receive an email from us with a link to the list of branches where you can change the branch. If you have chosen the wrong branch and the shipment has not yet been dispatched from our warehouse, please contact us via our form HERE .

If the carrier has already taken over the shipment, please contact Zásilkovna's customer service on +420 216 216 516 or use their contact form HERE .

Usual shipping time orders from our warehouse are shipped the next business day after ordering. Once the order has been handed over to the carrier, you will receive an email with a tracking number, which you can use to track the status of your order here:
DPD - https://www.dpd.com/cz/cs/
Parcel service - https://tracking.packeta.com/cs_CZ/tracking/search

During summer holidays or public holidays, there may be exceptions and delivery times may vary.

Tracking numbers are generated when shipping labels are created, and you will receive a notification. It can sometimes take up to 12 hours for the shipping agent to scan your order. Please allow a few days for this information to update before contacting support. Thank you for your understanding.

In the case of non-returnable food (coffee or tea), returns are not possible.

Accessories can be returned within 14 days of receipt of the goods without giving a reason. In this case, the returned goods must be properly packed in the original packaging and unused.

If you would like to make a complaint about the goods, please read Complaints and returns in the COMPLAINT HANDLING section HERE .

We always offer free ground shipping on orders over 1500 CZK. We also offer free shipping to our subscribers on all subscription orders.

We offer coffee subscriptions in the form of single-origin coffees or espresso blends, as well as tea subscriptions. You can have your chosen subscription automatically sent once or twice a month. The total duration of the automatic delivery varies depending on the subscription option you choose. You can have your coffee subscription sent for 3, 6 or 12 months, and your tea subscription for 6 or 12 months.

If you would like to pause your subscription, please feel free to contact us via the form HERE and we will be happy to discuss when you would like to renew your subscription.

Of course! If you wish to change your delivery details, please provide your exact address in the contact form HERE and we will be happy to make the requested change for you.

If you decide to change your grind during your subscription, we're happy to accommodate you. Simply contact our customer support via the contact form HERE .
Please indicate in the message which grinding method you prefer (moka pot/espresso/alternative methods), and you can expect the requested change in your next subscription.

If you are interested in changing the frequency or amount of your subscription, please contact us using our form HERE . Let us know how you wish to change your subscription and we will then calculate the amount of your subscription for the remaining period.

For example, if your subscription is set to one pack per month for 12 months, but you wish to receive two packs per month, your subscription period will be reduced to 6 months. You can then extend your subscription.

Please provide your contact details as the billing address, and the recipient's contact details as the delivery address. Please do not forget to provide the recipient's telephone number for the carrier's needs. You can download the gift certificate HERE

We always strive to diversify our coffees so that you can enjoy different flavors from all corners of the world with each shipment. However, if you would like to receive a specific coffee with each shipment, please indicate this in the notes.

If you would like to have your coffee ground as part of your subscription, simply select the grind method (espresso, V60, Chemex, AeroPress, etc.) for your chosen product and we will grind your coffee accordingly. If you are unsure of the grind method required for your favorite brew, please feel free to contact us using the form HERE .

Yes, we are happy to extend your subscription! Contact us using the form HERE and let us know if you wish to continue with the same subscription or if you wish to change the frequency and quantity. Please do not forget to include the billing or delivery address at the same time, if it has changed . If the address has not changed, there is no need to enter it. After confirming the details, we will send you a payment link and your subscription will be renewed.